The Ninth Judicial Circuit Court is located in the heart of Central Florida and is one of 20 judicial circuits in the state. Serving Orange and Osceola counties, the Ninth Circuit covers over 2,000 square miles and serves more than 1.3 million residents, making it one of the largest circuits in Florida.
Recently, their website started showing signs of age. It had become difficult to update due to a lack of a strong information system, and a steady rise in mobile user traffic demanded a renewed experience for small screens.
Mobile sessions on ninthcircuit.org became impossible to ignore
Our mission was to make website maintenance easier and to allow users to find the information they were looking for as quickly as possible.
To get our hands around this site, we started by reviewing over 600 unique pages of content. Next, we performed a card sorting session to reorganize content based on the Ninth Circuit’s experience with their users and the feedback they’d received.
In the end, we moved toward more intent-focused categories of information to help users identify where to go to get the information they needed.